Terms of Service

Last updated 28 September 2026

These Terms are an agreement between you and Roman Erin, a self-employed professional (autónomo) registered in Spain, NIF Z1420048X, address C/ Sebastián de Belalcázar, 4, 28660 Boadilla del Monte (Madrid) («Gravo», «we», «us»). They cover the Gravo web application at app.getgravo.com, the Gravo desktop application and related services (the «Service»). By creating an account or accepting an invitation you accept these Terms on behalf of yourself and the organization you register («Customer», «you»).

Customers from Russia who pay in rubles contract under a separate offer of our Russian entity.

1. The Service

Gravo helps businesses find people who ask for what they sell. The desktop application runs on your computer and works inside messaging and social network accounts that you connect (Telegram, MAX, VK, X, Reddit, Discord, Slack, LinkedIn). It reads the chats and sources you choose, sends to our cloud the messages needed for the campaigns you set up, and performs the actions you approve or allow: replies, private messages, reactions, questions in groups, joining chats. The cloud analyses messages with AI models, drafts replies, researches hot leads from public sources and keeps your campaigns, findings and conversations.

The Service is intended for businesses and professionals. You must be at least 18 years old and authorised to bind the organization you register.

2. Accounts and team

• You keep your login details confidential and are responsible for everything done under your organization's account, including by the colleagues you invite.
• Admins manage campaigns, members, billing and the organization's settings. Members work with their own computers and connected accounts. Private chats of a connected account are visible only to its owner, unless the owner shares them with admins.
• You connect only accounts that you or your organization own or are authorised to use.

3. Your responsibilities when contacting people

You decide whom Gravo looks for, what it writes and how much it may do without approval. You:

• comply with the laws that apply to your outreach, including data protection, anti-spam and consumer protection rules, and have a lawful basis for contacting the people you reach;
• comply with the terms of each messenger and network you connect. Automated actions can lead the network to limit or block an account; Gravo keeps human-like pauses and daily limits and respects the limits the network reports, but the choice of how actively to work is yours, and we are not responsible for restrictions a network places on your accounts;
• respect requests to stop: add such people to the «Do not contact» list, which Gravo never messages;
• do not use Gravo for unlawful, deceptive, harassing or abusive messages, for political campaigning, for targeting people by sensitive characteristics (health, religion, political views, sexual life, ethnic origin) or to collect data about minors;
• review AI-drafted messages you allow to be sent automatically. AI output can be inaccurate; the messages sent from your accounts are yours.

We may suspend an account that breaks this section or puts the Service or other customers at risk, and we will tell you why.

4. Prices, payment and the balance

• Prices are listed on getgravo.com and in the app's Billing page and exclude VAT. VAT is added where due; a company with a valid VAT ID in another EU country is invoiced without VAT under the reverse charge.
• Seats are paid monthly in advance, by card, through Stripe. The Service starts working for analysis, research and messages once the first month is paid. The card is saved for the monthly charges and for automatic top-ups you enable.
• Each seat includes lead units shared by the organization. A lead is counted once, at the first message or research, by the estimated deal size shown on the Billing page. You may lower an estimate that was too high as described in the app; the difference returns to the pool.
• Units over the pool are paid from your prepaid balance. When the balance runs out, new research and first messages pause until you top up. Top-ups and charges are invoiced when paid.
• If a charge fails we retry; after 7 days without payment new research and first messages pause. Your data and ongoing conversations stay.
• The early customer price stays yours for as long as your subscription continues without a break. We announce other price changes at least 30 days in advance; they apply from your next period.
• There is no free plan and no trial.

5. Cancellation and refunds

• You may cancel at any time by writing to support@getgravo.com; the subscription ends at the end of the paid month and no further charges are made.
• Seats paid for a month that has started are not refunded. The unused prepaid balance is refunded on request when you close the account.
• A first month paid twice by mistake is credited to the balance; you may ask for it back instead.
• These terms do not limit any refund rights you have by law.

6. Your data and ours

• You keep all rights to your content: campaigns, lists, messages, drafts and research results. You grant us the right to process it only to provide the Service to you.
• We own the Service, its software and design. You may not copy, resell or reverse-engineer it, or use it to build a competing product.
• We may use aggregated information about how the Service works (for example, which campaign insights proved useful) to improve it. We do not sell your data and do not use your content to train AI models.

7. Processing personal data on your behalf

Messages, names, usernames, profiles and research results of the people in your chats and sources are personal data that you control; we process them as your processor under Article 28 of the GDPR. For this processing we:

• act only on your documented instructions, which are these Terms and your use of the Service;
• keep the data confidential and limit access to people who need it to run the Service;
• apply appropriate security measures: encrypted connections, hashed passwords and tokens, encrypted storage of your API keys, separate storage per organization, access control;
• use the sub-processors listed in the Privacy Policy and tell you at least 30 days before adding a new one; you may object and close the account;
• help you answer requests from the people concerned and meet your security and notification obligations, and tell you without undue delay about a personal data breach;
• delete or return the data when the Service ends, as described in section 8, unless the law requires us to keep it;
• give you the information you need to show compliance with Article 28, and allow reasonable audits by written request.

Transfers outside the EU (the AI provider) rely on the European Commission's standard contractual clauses or an adequacy decision.

8. End of the Service

When your account is closed we delete your organization's data within 30 days, except billing and tax records we must keep by law. Before that, you may ask us for an export of your campaigns, findings and conversations.

9. Availability and changes

We work to keep the Service available and useful but provide it «as is». Messengers and networks change without notice and may stop some functions from working; we will adapt when we can. We may change the Service; we will tell you in advance about changes that reduce what you have paid for.

10. Liability

Neither party is liable for indirect or consequential losses, including lost profits or lost business. Our total liability under these Terms is limited to the amounts you paid us in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law, including for wilful misconduct or gross negligence.

11. Changes to these Terms

We may update these Terms. We will tell you about material changes by email or in the app at least 30 days before they take effect. If you do not agree, you may close the account before then; continuing to use the Service after that date means you accept the new Terms.

12. Law and disputes

These Terms are governed by the laws of Spain. Disputes go to the courts of the seller's domicile in Spain, unless mandatory law gives you the right to another court.

13. Contact

Questions about these Terms: support@getgravo.com. Personal data: privacy@getgravo.com.